Painful, but sometimes necessary --- We keep the comment on open and we eliminate only those with insulting messages. Nonetheless, we noticed that on certain emotional topics (lately the vaccination campaign), it was counterproductive to leave comments open because they ended up in endless conversations among always the same 4 or 5 people who offered misguided or sterile opinion and stained on the overall tone of the page. Another option would have been to ban those users, but I deem it would have pose an even bigger dilemma.

Source author: Ugo Boni ugo.boni@esteri.it