Our own experience has brought about challenges --- Our own domestic audience here is very critical of the consular services that my Ministry has been providing during the pandemic. It is no secret that passport applications have been delayed, and that we are hobbled by a combination of factors.

With this in mind, every single social media post that my Ministry has come out with over the past few months contains complaints about the slow delivery of passports. It doesn't matter if we're talking about bilateral celebrations or the olympics, the complaints have been incessant. It's out there and it's public.

From this, it's pretty easy to see that we have an urgent need to take care of public anger before we can even begin implementing a new campaign under any topic.

Source author: Ralph Vincent C. Abarquez ralph.abarquez@dfa.gov.ph