interestingly? or rather unsurprisingly! --- I'd argue that rather than this being an interesting statistic it's actually unsurprising. People are discovering that doing even more online is actually quite efficient (for example, instead of waiting forever on the phone to get through to someone to make an appointment I just send an email or fill out an online form). I suppose what's interesting to me is that these percentages aren't higher!

Source author: Scott Spence scott.a.spence@gmail.com