Interpersonal skills, diplomatic skills --- Even though they might be included in general "communication skills", let's be specific about so-called "diplomatic skills": developed interpersonal skills, tactful and respectful communication, showing compassion and empathy, analytical temperament, emotional intelligence, attention to detail, problem-solving, and often the ability to manage a difficult situation without upsetting anyone...

Source author: Mouloud Khelif mouloud.khelif@gmail.com