Sorry --- The entire letter seems to have been written with the sole aim to placate the other side. 1)The regret over the missing pilot and aircraft seems more of an acknowledgment than actual regret. 2)The request to convey a 'sorry' to the people and the family, comes across as a ticking off an item on a to-do list. 3)The third sorry is a question asking why verbal clearance was not granted? Also a veiled threat saying we are glad that the crew landed safely or else there may have been other repercussions. *The tone of the overall letter comes across as very condescending.

Source author: Mamta Reid liveandsmile@hotmail.com