centralisation & systemisation --- One of the simplest methods to ensure some continuation is the centralisation of the interlocutor's contact information and a short bio. It's amazing that in our current digital age, this is still not done and often the contacts are in someone's who who leaves and takes the info with them, thus leaving the new person to start from scratch. We all find systems to be tiresome but they serve an important purpose.

Source author: Marwa Shabbar marwashabbar@yahoo.com.au