The pandemic forced offline work to go online! --- To add to this discussion, it is not only that people are finding it efficient to do things online in general, it is also that governments and companies and individuals were forced to make things work digitally even in areas where they did not previously. Education and health services are two examples I can think of, and while some may argue (and I would agree) that it's not necessarily better to have schools and doctor visits on the internet, it has provided everyone with an option that previously didn't exist and might be the more convenient choice for many.

Source author: Pavitra Ramanujam pavitra.ramanujam@gmail.com