Older population --- while the majority of population with internet access benefited from the ease of online transactions, a great percentage of the elderly have struggled to grasp the changes. One can argue the the drastic shift caused by Covid-19 did not provide enough training and support to the elderly, however, online helpers for certain services may still be beneficial. I can see a large percentage of the elderly at least where I am from (Caribbean) returning to regular face to face transactions with tellers and customer representatives.

Source author: Shabanah Mustapha shabanah.mustapha@igovtt.tt