Frontline --- I can see your point Ivy, this being said, if you think about it (and you say it yourself), the soft skills are the same. The difference is that on the frontline, your interlocutor might have a kalashnikov and maybe will threaten you with it, which will generate a huge amount of stress. But sitting in a meeting with a Prime Minister will also generate stress, although of a different kind. I am not sure we could introduce stress management in this HD course, but it is an idea.

Source author: Jean-Michel Monod jmmonod@yahoo.com