Using silence and Guilty as way to avoid conflicts --- Knowing that not reacting to an accusation can be interpreted as considering oneself as gulty (by association ) is a powerful tool to manage staff . Describing situations in which other people are involved, can make a person to silently recognise he/she has inadequately behave. This avoids confrontation specially with bad tempered people, they simply keep silence to later rectify what they have done. They do not loose Face

Source author: Blanca Jimenez bjimenez@sre.gob.mx