Good communication to maintain trust --- Delays can have a negative impact on trust with affected populations and they may wonder if implementation will ever actually happen. This is where it can be important to maintain consistent transparent communications to ensure everyone is on the same page and has the same info/understanding. Due to the COVID-19 pandemic we had some significant delays on the delivery on certain items required to progress a project and had to keep going back to the community with updates.

Source author: Cara Ceriani caraceriani@hotmail.com