Easier said? --- I would say there is a prerequisite before getting to those characteristics of active listening, and it is to actually force us to listen to the whole argument before even attempting to formulate a reply. I think most of us, almost instinctively, usually "keep listening" but are already working on what we are going to reply next, after just listening to the first couple of sentences of our counterpart.

Source author: Desirée Colomé Menéndez dcolome@sre.gob.mx