Where do I stand? --- Yes, I strongly believe in avoiding offence whereever possible. In my opinion they key to achieving this is to observe and study at all times; be it an individual or a group. The sooner one can understand the other person or group's goals, aim, and most importantly their definitions and perceptions versus your own, it is possible to avoid offence. I also believe it is possible to be attentive whilst simultaneously being firm and assertive. Having said the above, at times there may be need to speak up and do what it takes, for example in a (hostage) negotiation.

Source author: Mamta Reid liveandsmile@hotmail.com