No response is a bad response --- It could be overwhelming to answer all the inquiries that missions receive, especially the ones that are not substantial or come from an actor that is not very important in the bilateral economic relationship. However, it is highly appreciated whenever one office answers all the questions, since it improves its image as a reliable partner and widens its network of contacts. After all, one of these inquiries, no matter how irrelevant, could lead to a specific investment or trade opportunity. A solution to answer to all queries could be to create predetermined response formats to only adjust the information depending on each question.

Source author: Ricardo Daniel Delgado Muñoz rdelgado@sre.gob.mx