Online consumers --- This is an important question. Should consumers deal with the risks associated with digitalization? Definitely not. As consumers, we should demand service providers to upgrade security standards constantly. If we all want to live in a world of digital economy, consumers’ concerns must be accurately considered in how it will function. An opportunity arises to include the voices of organizations dealing with consumers’ protection. One of the most prominent internationally is the International Consumer Protection and Enforcement Network (ICPEN - https://icpen.org/protecting-consumers-worldwide), which brings together authorities from 70 countries. ICPEN has already launched two initiatives aimed at educating consumers who participate in the digital economy: the “International Internet Sweep Day” (which seeks to detect fraudulent online activity so that national authorities can tackle them later) and the “econsumer.gov” platform (where consumers can report cross-border complaints). ICPEN also plays an important role in educating and raising awareness of the risks of online activity. Stakeholders like ICPEN can make valuable contributions to the consumer protection discussions underway.

Source author: Juan Feliciano Ascencio Moctezuma jascencio@sre.gob.mx