Example from mediation --- In mediation, we often find out that bringing a message to interlocutor to ask them to act might also be overwhelming, not by necessarily by a lack of willingness to act but also because of personal ressources. It is therefore useful, once trust is established, to break down the issue in smaller issues (that will eventually lead to the bigger issue) and present concrete solution-oriented pathways.

Source author: Fanny Charmey fanny.charmey@eda.admin.ch