active, reflective and respectful listening --- This has to be one of the most highly beneficial skills - to really hear what people are saying - what they are verbally and physically telling you - to gain an in-depth understanding. To reflect back what is said - in a meaningful manner. To also not be fearful of silences. To hold a silent space - not feel a need to bounce in and respond - or add other info. .

Source author: Sally Mckay sallyjmckay@gmail.com