Key Messages --- In communicating the feedback on a HD situation, key messages should be developed in conjuction with trained communication personnel so that the message remains clear and the same no matter if the message was being delivered by different personnel. In a case of Hurricane Dorian and reaction to the media, key messages were developed so that whomever from the National Society was speaking to the media, the message remained the same.

Source author: Terez Curry terez.curry@gmail.com